Freeshipping when you spend over A$99
We only deliver to Australia
Your purchases are shipped locally from Australia
Freeshipping when you spend over A$99
We only deliver to Australia
Your purchases are shipped locally from Australia
ORDER TRACKING
How order tracking works
Orders are dispatched from our Australian warehouse, and the dispatch email contains the tracking number for your parcel. You can follow the delivery in two ways: paste that number into the tracking panel above, or open the carrier link in the email.
- Place your order and wait for the dispatch confirmation email.
- Copy the tracking number from that email.
- Paste it into the tracking panel on this page and submit.
- Open the carrier result for the full scan history.
What the tracking statuses mean
- Label created / awaiting item — the tracking number is registered, but the parcel has not been scanned into the carrier network yet.
- In transit — the parcel is moving through the carrier network towards the delivery address.
- Out for delivery — the parcel is on the delivery run for the destination area.
- Delivered — the parcel has been scanned as delivered at the address on the order.
- Exception or delayed — the carrier has flagged an issue with the parcel; contact us with the order number and we will follow it up.
If a status has not changed for a while, or the tracking number is not recognised, send the order number through the contact form. Returns, refunds and delivery questions are covered in the returns and refunds policy.